Privacy Policy

Welcome to the Department of Social Development TV app (referred to as “DSDtv”), an OTT (over-the-top) application that organizes and packages participating South African government department audiovisual content. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the DSDtv app.

1. Information We Collect

When you use the DSDtv app, we may collect the following types of information:

– Personal Information: such as your name, email address, and other contact details when you create an account or communicate with us.

– Usage Information: including your device information, IP address, app usage data, and other technical information related to your use of the app.

– Content Preferences: information about the video and audio content you access, view, or interact with through the DSDtv app.

2. Use of Information

We may use the information we collect for the following purposes:

– Providing and Improving the App: to deliver video content to your devices, personalize your app experience, and improve the functionality and performance of the DSDtv app.

– Communication: to respond to your inquiries, provide updates about the app, and send you relevant information about the content available on the app.

– Legal Compliance: to comply with applicable laws, regulations, and government requests, as well as to enforce our terms and conditions and protect the rights and safety of our users.

3. Data Sharing

We may share your information in the following circumstances:

– Service Providers: with third-party service providers who assist us in operating the app, processing payments, or providing related services.

– Legal Compliance: in response to a legal request or as necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

– Business Transfers: in the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the acquiring entity.

4. Data Security

We take reasonable measures to protect the information we collect to prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Choices

You can choose not to provide certain information or opt out of certain data processing activities. However, this may limit your ability to use certain features of the DSDtv app.

7. Children’s Privacy

The DSDtv app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us immediately.

8. Updates to the Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. We will provide notification of any material changes before they take effect. Your continued use of the DSDtv app after any such changes constitutes acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you need to exercise your privacy rights, please contact us at 012 312 7727 or email customercare@dsd.gov.za

By using the DSDtv app, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for using the Department of Social Development TV app.